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Terms & Conditions

Order Fulfillment:           
Thank you for your support of Mata Traders and of fair trade!  Mata will ship your order within 4 business days if not sooner. You will be notified via email if stock is unavailable for immediate shipping.

We accept Visa, MasterCard, Discover and American Express.

The standard method of shipping purchases from Mata Traders is USPS First Class mail. Expedited shipping is an extra $25. If you choose expedited shipping we will use a shipping method with 1-2 days trackable transit. Please e-mail if you use the expedited shipping option to alert us that your purchase is a priority and we will get it out as soon as possible.

Please allow 3-7 business days after order ships for delivery via USPS First Class to continental U.S. addresses, unless expedited service is confirmed.

Shipping Costs:

Order Value Please Add:
Up to $50 $6.95
$50.01 - $100 $8.95
$100.01 - $150 $10.95
$150.01 - $250 $12.95
Over $250 $14.95

For shipping to Canada, add $12.00 to shipping costs shown above for USPS Priority Mail International orders and allow 6-10 business days after shipping for delivery.

For shipping internationally, add $20.00 to shipping costs shown above for USPS Priority Mail International orders and allow 10-15 business days after shipping for delivery.

As Mata Traders’ fulfillment warehouse is located in Illinois, residents of this state only are subject to a Cook County sales tax rate of 9.25% as a result of online purchases.

Return/Refund Policy:

We value your business and want you to be completely satisfied with your purchase. If you are unsatisfied with your purchase for any reason, we offer a full refund for merchandise returned unused within 30 days of receipt. Returns after 30 days will receive store credit for the current selling price of the merchandise. Returns will not be accepted after 90 days. Merchandise indicated as 'Final Sale' at purchase may not be returned or exchanged.

When making a return, please click here to download and print our Retail Return Form and indicate whether you would like a refund, exchange, or credit.  If exchange, please indicate desired item(s) and size(s).  Refunds will be credited to the original form of payment.

Mail returns to:

Mata Traders
Attn: Returns
1770 W. Berteau Ave., Suite 406
Chicago IL 60613

Return shipping charges will not be refunded. We recommend using a trackable return method, as Mata Traders cannot be responsible for lost or stolen return shipments. Please allow one week processing time on returns and exchanges.

Final Sale Policy:  Merchandise marked 'Final Sale' may not be returned or exchanged.

Questions or comments? Email or call toll free 1-855-HEY-MATA.

Handmade JewelryFair Trade ClothingBohemian DressesWomens JacketsVintage-inspired BlousesEmbroidered SkirtsFair Trade Products

Mata Traders is a proud member of:

Green Business fair trade federation green america local first chicago chicago fair trade think green