We value your business and want you to be completely satisfied with your purchase. If you are unsatisfied with your purchase for any reason, we offer a full refund for merchandise returned unused within 30 days of receipt, with the following exception: Merchandise marked "Final Sale" or with a price ending in .98 may not be returned or exchanged. Returns after 30 days will receive store credit for the current selling price of the merchandise. Returns will not be accepted after 90 days.
To start your return, please enter your order number (numbers only) and email address above. When making a return, please indicate whether you would like a refund or credit. Refunds will be credited to the original form of payment. Shipping charges will not be refunded.
The cost of return shipping is the customer’s responsibility. We recommend using a trackable return method, as Mata Traders cannot be responsible for lost or stolen return shipments. Please allow a processing time of two weeks on returns.
If you are an international customer, including Canada, please email email@example.com to process your return.
Questions or comments? Email firstname.lastname@example.org or call 1-773-944-5418.