Shipping

Holiday Delivery Details

We are making every effort to safely get your orders in the hands of our delivery carriers as soon as possible so they can get them to you.

For delivery by Friday, December 24 please order by:

  • End of day Tuesday, December 7 for domestic ground shipping
  • End of day Tuesday, December 14 for domestic expedited shipping
Orders placed after the above dates could still arrive by 12/24, but with the ever-changing supply chain interruptions of 2021 we encourage customers to shop early for the best selection and widest delivery window. On-time delivery does not apply in the event of service interruptions or events beyond Mata Traders' control. 

Local Chicago Pickup

Select 'Pick Up' as your Delivery Method at checkout. When your order is ready you will be sent an email with details on pickup times at Mata Traders' Ravenswood headquarters. Pickup hours are on Tuesday and Friday between 12-4pm. Upon arrival, follow instructions on the door sign and we'll bring out your order with a masked smile!

The remaining 2021 calendar days for picking up an order are as follows:

  • November 30
  • December 3, 7, 10, 14, 17, 21, and 28
  • Our office will be closed for business and order pickups December 24 and 31.

Order Fulfillment

Thank you for your support of Mata Traders and our fair trade mission. Mata strives to process your order within 3 business days, although it may take a little longer during high volume periods, such as sales. Our office and warehouse are open Monday-Friday. Orders placed after 12pm CT on Friday and over the weekend will be processed on Monday. Our office and warehouse are closed on all major US holidays, so orders placed on holidays will be processed the next business day. We accept Visa, MasterCard, Discover and American Express.

Taxes

Illinois is an origin based state for sales tax purposes. Since Mata Traders’ fulfillment warehouse is located in Illinois, residents of Illinois are subject to a Cook County sales tax rate of 10.25% as a result of online purchases.

Domestic Shipping Information

The standard method of shipping purchases from Mata Traders is USPS First Class or Priority mail. Please allow 2-3 business days after your order ships for delivery to continental U.S. addresses. If you choose expedited shipping, we will mail your order as soon as possible using a shipping method with 1-2 days guaranteed transit. If you place your order after 12pm CT on Friday it will be processed the follow Monday, even for expedited expedited orders. For international shipping rates and options, please see below.

Local Chicago pickup is also available for free! Our office is located at 5112 N Ravenswood Ave, Chicago, IL 60640.

Domestic Shipping Rates

Order Value Standard Expedited
Up to $50.00 $6.95 $13.50
$50.01 - $149.99 $8.95 $16.50
Over $150 Free $16.50

International Orders

We are currently offering international shipping to Canada only via Fedex Ground for $35, regardless of order size. Delivery typically takes 3-10 days to arrive once the order is shipped from our warehouse. Delays in customs can increase delivery times. Shipping includes tracking information. We are not able to offer expedited shipping options at this time.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. We are not responsible for any of these charges since they occur after the items are shipped from our warehouse as we are unable to predict which of these fees, if any, will be applied.

Questions or comments? Email support@matatraders.com or call 1-773-944-5418.