Shipping

Order Fulfillment

Thank you for your support of Mata Traders and our fair trade mission. Mata strives to process your order within 3 business days, although it may take a little longer during high volume periods, such as sales. Our office and warehouse are open Monday-Friday. Orders placed after 12pm CT on Friday and over the weekend will be processed on Monday. Our office and warehouse are closed on all major US holidays, so orders placed on holidays will be processed the next business day. We accept Visa, MasterCard, Discover and American Express.

Taxes

Illinois is an origin based state for sales tax purposes. Since Mata Traders’ fulfillment warehouse is located in Illinois, residents of Illinois are subject to a Cook County sales tax rate of 10.25% as a result of online purchases.

Domestic Shipping Information

The standard method of shipping purchases from Mata Traders is USPS First Class or Priority mail. Please allow 2-3 business days after your order ships for delivery to continental U.S. addresses. If you choose expedited shipping, we will mail your order as soon as possible using a shipping method with 1-2 days guaranteed transit. If you place your order after 12pm CT on Friday it will be processed the follow Monday, even for expedited expedited orders. For international shipping rates and options, please see below.

Local Chicago pickup is also available for free! Our office is located at 5112 N Ravenswood Ave, Chicago, IL 60640. Pickups can be coordinated Monday through Friday between 10am and 4pm. If you'd like to choose this option, please email support@matatraders.com when you place your order and a customer service representative will assist you. 

Domestic Shipping Rates

Order Value Standard Expedited
Up to $50.00 $6.95 $13.50
$50.01 - $149.99 $8.95 $16.50
Over $150 Free $16.50

International Orders

We are currently offering international shipping to Canada only via Fedex Ground for $35, regardless of order size. Delivery typically takes 3-10 days to arrive once the order is shipped from our warehouse. Delays in customs can increase delivery times. Shipping includes tracking information. We are not able to offer expedited shipping options at this time.

Questions or comments? Email support@matatraders.com or call 1-773-944-5418.