Thank you for your support of Mata Traders and our fair trade mission. Mata strives to process your order within 3 business days, although it may take a little longer during high volume periods, such as sales. Our office and warehouse are open Monday-Friday. Orders placed after 12pm CT on Friday and over the weekend will be processed on Monday. Our office and warehouse are closed on all major US holidays, so orders placed on holidays will be processed the next business day. We accept Visa, MasterCard, Discover and American Express.
As Mata Traders’ fulfillment warehouse is located in Illinois, residents of this state only are subject to a Cook County sales tax rate of 10.25% as a result of online purchases.
Domestic Shipping Information
The standard method of shipping purchases from Mata Traders is USPS First Class or Priority mail. Please allow 2-3 business days after your order ships for delivery to continental U.S. addresses. If you choose expedited shipping, we will mail your order as soon as possible using a shipping method with 1-2 days guaranteed transit. If you place your order after 12pm CT on Friday it will be processed the follow Monday, even for expedited expedited orders. For international shipping rates and options, please see below.
Local Chicago pickup is also available for free! Our office is located at 5112 N Ravenswood Ave, Chicago, IL 60640. Pickups can be coordinated Monday through Friday between 10am and 4pm. If you'd like to choose this option, please email firstname.lastname@example.org when you place your order and a customer service representative will assist you.
Domestic Shipping Rates
|Up to $49.99||$8.95||$32.95|
|$50.00 - $99.99||$9.95||$33.95|
International Shipping Options
1. USPS First-Class Mail International - most affordable option, but not trackable:
- Delivery typically takes between 7-21 business days once the order is shipped from our warehouse. Delays in customs can increase delivery time.
- This shipping option does NOT provide tracking information.
2. USPS Priority Mail International - trackable, faster option:
- Delivery typically takes between 3-10 business days once the order is shipped from our warehouse. Delays in customs can increase delivery time.
- This shipping option includes tracking information.
International Shipping Rates
|USPS First Class||USPS Priority||USPS First Class||USPS Priority|
|(no tracking)||(tracking provided)||(no tracking)||(tracking provided)|
|Up to $149.99||$18||$30||$25||$45|
|Over $150||Not available*||$38||Not available*||$53|
*First Class not available for orders over $150 due to weight limits.
Questions or comments? Email email@example.com or call toll free 1-855-HEY-MATA.